The terms with initial capitalization hold meanings defined under the conditions outlined below. Irrespective of whether they are in singular or plural form, the following definitions apply consistently.

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

We respect your right to information and aim at providing a transparent set of Terms. Please read the terms of this Policy carefully. IF YOU DO NOT AGREE TO ANY OF THE TERMS AND CONDITIONS MENTIONED HEREIN KINDLY DO NOT GIVE YOUR CONSENT AND PROCEED FURTHER TO ACCESS THE Application.

The policies or Terms as may be prescribed by the Company together constitute a legally binding agreement between you and the Company. You are requested to read these Terms carefully before accessing or using the Application.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as may be applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website.

You acknowledge the grant or refusal of a visa is at the sole discretion of the Embassy and TVSHelper is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Embassy.

By placing an Order for Service/s through the Website, Mobile Application or any other way of receiving your request, You warrant that You are legally capable of entering into binding contracts.

In order to avail of the Services provided by the Company, you may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your Passport copy, the current and/or previous visas, Your National ID, Your residence permit, and Your address information.

To enhance the client's experience, we may utilize their data for analysis and AI model training, allowing us to improve our services and overall customer satisfaction.

• You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any application.

• The information You give to us is true, correct, complete and not misleading.

• You shall revert to the communications sent by TVSHelper within 24 hours of the receipt and any failure to do so shall entitle TVSHelper to cancel the application.

By submitting such information, You grant us the right to start working on your case, confirm your appointment or other relevant service required to a successful completion of your request. We reserve our right to ask You for additional information for the purposes of processing your visa.

Certain Countries Visa Offices may require us to complete and submit the relevant application form(s) online or physically. By submitting the request on our App, you grant us the authorization to complete the said form(s) based on information as provided by You.

TVSHelper reserves the right to decline or cancel Your Application at any time for various reasons, including but not limited to: downtime and availability issues of Embassy/third-party systems, unforeseen circumstances beyond our control, or incorrect/incomplete information provided by the User.

TVSHelper reserves the right to decline or cancel Your Application if fraud or unauthorized or illegal transactions are suspected.

We enforce a strict NO REFUND policy. TVSHelper will not refund Appointment Fees and/or Visa fees or TVSHelper fees under any circumstances, even if your visa is rejected by the embassy/consulate or relevant authorities.

If You choose to overstay without proper approvals at a specific destination, You will be responsible for any penalty charges, disciplinary actions, or legal proceedings imposed by the Government or other relevant authorities. TVSHelper assumes no liability in such cases.

In certain minor cases, we may proceed with a refund, which You may receive within 21 days of approval. The applicant must receive clear approval from our agent after reviewing the case eligibility.

TVSHelper will retain a USD 25 (or equivalent) administration charge from the service fee paid by the Applicant to cover any incurred costs associated with booking, preparing, and canceling appointments.

TVSHelper Fees are non-refundable and non-transferable once the TVSHelper appointment is booked or once the application is processed by our agents.

TVSHelper does not sell Schengen visa appointments under any circumstances. Instead, we offer comprehensive visa services, including appointment allocation. If you fail to respond or provide the necessary information after the appointment is confirmed, the appointment may be canceled without any liability on TVSHelper or its partners.

We are constantly updating our offerings of fees on the Service. The fees available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding our fees on the Service and in our advertising on other websites.

The Company reserves the right to revise its prices/fees at any time prior to accepting an order.

The prices/fees quoted may be revised by the Company subsequent to accepting an order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

All purchased applications processed are subject to a one-time payment. Payment can be made through various payment methods as available on the platform.

• If you wish to change your appointment, you must pay for the initially allocated slot before rescheduling.

• Unless specified otherwise, TVS Helper does not provide travel insurance or case representation.

• Personal and work addresses are extracted from passports and company websites respectively. Changes require the submission of current details.

• TVS Helper does not supply hotel vouchers; clients must provide these documents.

• We offer document advice based on embassy information and our experience but hold no responsibility for failure to provide or alterations to required documents.

• We use our email accounts for embassy profiles; these are solely owned by TVSHelper for security and accuracy purposes.

• The client has the option to postpone their request; however, any new rates, policies, or internal and embassy regulations that come into effect during the postponement period will be applied to the request once it is reinitiated.

• Additional charges may apply for embassy appointments, which will be included in the appointment fees.

• Our visa fees are discounted, but to enjoy this discount, please share your visa copy after receiving your passport. Failure to do so may result in extra charges during your next application.

• By downloading, installing, or using the app, you agree to abide by these terms and conditions. If you do not agree, please refrain from using the app.

• The app is intended for users aged 18 and older. By using the app, you confirm that you meet this age requirement.

• The app provides visa application assistance, including document submission and status tracking. The app does not guarantee visa approval, which is at the discretion of the relevant immigration authorities.

• Users are responsible for providing accurate and complete information during the application process. Incorrect or fraudulent information may result in the rejection of your visa application.

• User data is collected, stored, and processed in accordance with our Privacy Policy. By using the app, you consent to the processing of your data as outlined in the Privacy Policy.

• All fees for services provided through the app are non-refundable unless explicitly stated. Additional charges may apply for expedited services or optional features.

• All content within the app, including logos, text, and design, is the intellectual property of the app owner. Unauthorized reproduction or use is strictly prohibited.

• The app is provided 'as-is' without warranties of any kind. The app owner is not liable for delays, errors, or losses arising from the use of the app or third-party services.

• Users may request account deletion at any time. Once an account is deleted, it cannot be reinstated. Deleted accounts and their data are permanently removed in compliance with applicable data protection regulations.

• The app reserves the right to update these terms at any time. Continued use of the app after changes are made constitutes acceptance of the revised terms.

By registering on our platform/s (Website, mobile application, etc.), you agree that we may use the email address provided during registration to send you marketing communications, including updates, promotions, and other relevant information about our services.

You have the right to opt-out of receiving marketing emails from us at any time. Each email we send includes an 'unsubscribe' link that allows you to update your communication preferences or remove yourself from our mailing list. Alternatively, you can contact us directly at visa@urtravelhelper.com to request removal from our email marketing database.

Please note that unsubscribing from marketing communications will not affect transactional or service-related emails that are necessary for account management or fulfilling your requests.

• Clients must provide required documents for uploading at least 72 hours before the appointment.

• Full payment, including fees and application fees, is required for credit card confirmation from January 1, 2020.

• Clear and scanned copies of documents must be provided for upload to the TLS website.

• TVS Helper offers a full assessment and no-obligation recommendation based on experience.

• We require a prepayment of 50% of the fees as a Bank Analysis fee. Should the applicant choose not to proceed with the application or submission, these fees are non-refundable and non-transferable.

• Early appointment fees are calculated based on the date between confirmed and announced appointments on the day of confirming the appointment.

• Instant payment is required within 24 hours, and TVS Helper is not responsible for missed appointments or renewal delays.

• Interview questions are provided, but actual questions may vary.

• Clients may be entitled to a full refund for service fees if an appointment request is not fulfilled after 15 working days.

• TVS Helper uses clients' CGI accounts for visa renewal and is not responsible for account freezing due to login activity.

• Clients are required to inform TVS Helper before deciding to handle TravelHelper services independently.

• The CGI account created is solely owned by TVS Helper for security reasons.

• TVS Helper may cancel services if payment is not received within the specified time frame.

• Clients must inform TVS Helper of unavailability or passport blackout periods.